ORDERS- PAYMENTS and SHIPPING   and FAQS

PLEASE READ ALL OF THIS PAGE! -
your order/payment constitutes agreement with these terms.

LAST UPDATE: 7 SEP 2018
THIS IS  A MULTI SECTION PAGE... Please read ALL of it!!!!

Standard ordering procedures follow: PLEASE READ ALL of this page!   Thank You!!!
All orders are taken VIA EMAIL:  - please use a regular EMAIL to: lampwork @  dragonbeads.com  (remove spaces - link removed to reduce spam - sorry.

All ORDERS must include:
YOUR NAME, FULL ADDRESS  for TAX PURPOSES.

If you are in OHIO please provide your COUNTY NAME AND COUNTY TAX RATE!!!!

 Your bead order should clearly state item information: including bead style, color, and quantity.  
For example:

NAME OF THE ITEM Chocolates: please indicate Style: Caramel Truffle, Two Tone, etc	QUANTITY x	special COLOR requests for dragonettes and kitties. EX: White tube, green dragonette Color of chocolate (light or dark chocolate) ivory coating color is for "Lover's Heart" and the Amaretto Truffle ONLY- all others are "light" or "dark chocolate"
Dragonette	1	Blue Tube, Light Green Dragonette
Kitty and Fishbowl	1	Black Cat
Buckeye Bead	5	Large
Caramel	2	One light, One Dark
Heart Swirl	1	Lover's Heart
Heart Swirl	1	Light Chocolate
S Swirl	1	Dark Chocolate
Coconut	2	One Light, One Dark

OHIO SALES TAX WILL BE ADDED FOR ALL OHIO RESIDENTS at YOUR COUNTY RATE!  OHIO RESIDENTS MUST PROVIDE COUNTY OF RESIDENCE AND YOUR LOCAL TAX RATE IF YOU are an OHIO VENDOR - please provide your Sales Tax number IN ADVANCE.

ORDER CONFIRMATION VIA EMAIL:
You will receive an email confirmation of your order with the TOTAL COST including shipping, and Ohio Tax if required. Confirmation message will include instructions for payment. Please do not mail payments without confirmation of stock, backorders, any special shipping (i.e. international), and total order cost.

ALL unique beads shown "as-is" such as hearts, flowers, seafans, and Venus pendants are ONE OF A KIND, and sold on first-come, first-served basis.... all other lampwork is produced in accordance with orders, no production begins until payment is received.

SHIPPING and Handling: BASE RATE BELOW
(NON-US ORDERS must ask for pricing - do NOT use this chart for international orders)

ORDER TOTAL	Shipping and Handling - in USA - including insurance$1-
$1 - $20	uninsured.  $4  for soft kraft envelope mailable items.
Over 20 to 100	Boxed package, by weight, non-priority – will be based on US POSTAL RATE plus $1 Handling /packing fee
$1.00 TO $100	PRIORITY BY YOUR ZONE - Priority Mail Rate Box by ZONE.  you can check zone and price by ZIP CODE from 45431. priority Mail choice – This varies by where you live! includes limited insurance)
above  $100	depends on weight and dollar value - please ask for current rate quote including insurance.   Postal Rate varies so much today.

INTERNATIONAL ORDERS - must be paid in US DOLLARS through PAYPAL ONLY! shipping costs and times vary, therefore I will inquire as to your preference. Currenty $8.50 yo CANADA and $14.50 (US) to everywhere else. I will not ship by Global Priority Mail it is too expensive expensive.

FAQ's  - Frequently Asked Questions

1.  THERE IS NO PRINT CATALOG - please do NOT request one.

2.  Items "in stock" such as those from "Unique", Clearance, Hearts, Seafans or Venus pendants that are IN STOCK can be shipped immediately. All other lampwork is "made to order" and you will have to wait for production.
I DO NOT STOCK beads (too much variety and no time!) including chocolates and Buckeye Beads - these are made to order! NOTE: At some times in the year, chocolate and buckeye bead ORDERS MAY TAKE UP TO FOUR WEEKS- due to heavy backorders. (i.e. football season for Buckeye Beads (please see new policy on Buckeye Bead page), Valentine and Christmas for Chocolates)

PLEASE NOTE:  --  I CANNOT guarantee time-frame for ANY LARGE LAMPWORK ORDER. Large orders may be accepted if buyer will accept partial shipments over a longer period of time, AND NO deadline is involved.)

-- And NO - I will not "cash your international money order and refund the balance... ".and

I DO NOT OFFER FREE SAMPLES, WHOLESALE, or DISCOUNTS:  my beads are individually hand made and reasonably priced... I make a very low profit margin over production costs.

RETURNS: Custom order items are not returnable. All other stock item returns subject to
15 percent (of bead value) handling fee, no refund of shipping/handling or postage, and return postage is your responsibility. Items received or returned damaged will not be replaced, (see postal insurance section) damages recieved by buyer due to postal handling must be processed through the postal claim system - which MAY TAKE more than 30 days to resolve. INTERNATIONAL ORDERS ARE NOT INSURED.

LARGE ORDERS MAY TAKE 4-6 WEEKS!
I will not do any large order with a delivery time frame guarantee.  If you need a guaranteed delivery - ask first... do not wait until after ordering  - and then ask for a specific delivery date.

PAYMENT:
Payment due prior to delivery PAYPAL electronic payment. Sorry - no credit cards except through PAYPAL.
INTERNATIONAL PAYMENTS MUST BE THROUGH PAYPAL.  Please ensure that you identify your order number in the SUBJECT LINE OR COMMENTS BLOCK of PAYPAL.....

Returned Check Fee $25.00 - NO EXCEPTIONS!!!
New customer check orders may be held until they have cleared through my bank.

Please make an INQUIRY PRIOR to payment if you have any questions about your order OR ARE MAKING AN INTERNATIONAL SHIPPING ORDER.

If you access this website from anywhere in the United States or Canada, you agree that the laws of the state of Ohio will govern these terms and conditions. Additionally, you agree to submit to the jurisdiction of the Court of Common Pleas, Greene County, Ohio
with respect to any disputes or claims.

Thank you for your PATRONAGE!  It is my intent to provide my customers with beads they will LOVE!

Cheryl

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All Beads and bead photos on this website are copyright 2000,
2001 2002 or-2003: Cheryl Lynn Keggan, Dragon Beads.